Frequently Asked Questions
Everything you need to know about shopping at Ted's Cameras
What is the standard delivery timeframe for my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.
Do all cameras come with a manufacturer's warranty?
Yes, every camera and lens sold at Ted's Cameras is sourced through official channels and includes a full local manufacturer's warranty for your peace of mind.
What is your return policy if I change my mind?
We offer a 14-day change-of-mind return policy, provided the item is in its original, unopened packaging. Please note that a restocking fee may apply to certain electronics.
Can I trade in my old gear for a discount on a new purchase?
Absolutely. We offer a trade-in program where our experts evaluate your used equipment and provide a credit that can be applied toward the purchase of new gear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free financing options like Afterpay and Zip to help you manage your investment.
Do you offer sensor cleaning or camera servicing?
Yes, we provide professional sensor cleaning and general maintenance services at most of our store locations to keep your equipment in peak performing condition.