Returns & Exchanges

At Ted's Cameras, we want to ensure you have the perfect gear for your creative journey, which is why we offer a straightforward 14-day return policy for change-of-mind purchases and comprehensive support for technical faults. All returned electronics must be in original, resaleable condition with all packaging and accessories included.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or visit your local Ted's Cameras store with your original tax invoice to begin the authorization process.

• 2.
  Prepare the Gear

  Ensure the camera, lens, or accessory is securely packed in its original box with all manuals, cables, and warranty cards intact.

• 3.
  Shipping or Drop-off

  Affix your provided return label to the parcel and drop it at any authorized shipping point, or simply hand it to a staff member at one of our retail locations.

• 4.
  Inspection and Refund

  Our technicians will inspect the equipment for quality assurance; once approved, your refund or exchange will be processed within 3-5 business days.